An Irate Customer

An Irate Customer

One morning there was a message on the answering machine from an irate customer, complaining about her lack of service—service that had been suspended because her check had bounced. Her abusive message included a curse word. As it is my job to handle payments received, it was my duty to collect the check. Everyone responsible for the “missed” service was happy to pass the situation off to me. They were glad there was a bad check involved, making dealing with this woman my job. They told me how difficult the task would be and offered to prepare me by playing the message. I refused saying, “No, I’m afraid it would prejudice me.” As is often the case when a check bounces, I soon found that this woman’s phone number was no longer in service. A check of the caller I.D. told us the call had come from the manager’s office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned because of non-sufficient funds. I told her I always want to let people know about returned checks quickly because the huge fees the banks charge can cause more checks to be returned

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